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Hi, my name is Oona O'Brien
I'm a Service Designer & Design researcher
at Lloyds Bank with four years of international experience across finance, insurance, and telco.
Claims experience
Improving the auto-accident claims process for drivers across Canada, this project focused on creating a clearer and more supportive communication journey for customers—making each step easier to understand and more reassuring during a stressful time.
Smart home app
Redesigning smart home features for one of Germany’s largest electrical installation providers, this project focused on helping users better understand and control their energy usage through geofencing—making connected devices more supportive of sustainable living.
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